Glad to have you on board.

Setting up your service

Now that you've signed up, please wait for your previous service provider's connection to stop working. This usually takes around 10-15 minutes but can sometimes take several hours.

Ensure your router is in DHCP mode

While you wait, check that DHCP or Dynamic IP mode is enabled in your router's configuration. Neptune Internet requires that your router is configured in DHCP mode for dynamic IP address assignment.

Read more: How to configure your router in DHCP mode

Log into your customer portal

You can manage your account, and all aspects of your service through your customer portal. Create an account using the email address associated with your service to get started.

Sign In