Neptune's Frequently Asked Questions

Neptune Internet is an Internet Service Provider with a focus on privacy and cybersecurity features. We’re an ISP built for you– designed to make your online experience simple, reliable, and secure. Every decision we make puts your needs first, offering fast, dependable connectivity that will never compromise your privacy.

As a startup with over two decades of industry experience, we’re dedicated to delivering a reliable connection using the latest engineering best practices, cloud computing, and AI technologies. We prioritize personalized, high-quality support and are able to provide this as a lean, customer-focused provider, rather than a large corporation.

We connect all addresses that are connected to NBN®. To check if your address is eligible and to explore our NBN® plans, please check your address.

Take a look at our page on our service performance for more information.

We accept payments via credit or debit card from all major providers; Visa, MasterCard, American Express, JCB. We also accept Apple Pay, Google Pay, and Link payments. There are no surcharges for any payment method.

Yes, we do! Use the chat widget at the bottom of this screen to reach one of our friendly team members. We offer support during extended business hours from 7 am to 9 pm and will also handle urgent requests promptly to resolve your issue as soon as possible.

Yes, if your router supports automatic IP configuration with DHCP. If your router is currently configured for PPPoE, please follow this help center article to set it up in DHCP mode.

Yes, absolutely! We support both DHCPv6 and DHCPv6-PD, and we provide a generous /48 IPv6 allocation to our subscribers.

We offer static IPv4 addresses to our subscribers free of charge, subject to availability. Connect now and secure your static IP address for free at Neptune Internet. While we may introduce a small monthly fee to support our APNIC membership, there are no plans to do so currently.

Each subscription includes up to two free WireGuard VPN tunnels, Atmosphere Ad Blocker, and access to a web firewall to secure your connection.

No cancellation fees and no setup fees. Pause or cancel any time.