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News and Insights From Inside the Network.

Read about the technology and thinking that goes into making Internet simple, reliable, and secure at Neptune.

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February 18, 2025

Neptune Sydney POP Goes Live at Equinix SY1.

Neptune's Sydney Point of Presence is now online at Equinix SY1, bringing faster, more reliable connectivity to customers across New South Wales. This launch marks a key milestone in expanding our national network with low-latency, high-capacity links to major internet exchanges and transit providers.

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Apr 21, 2025

Introducing neso.au– Neptune's dedicated subscriber DNS zone

From today your subscriber portal offers the ability to self-manage DNS and reverse DNS records, which offers a rare level of networking control and flexibility over a typical Internet service.

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Apr 19, 2025

Advanced Rate Limiting Options in the Subscriber Portal

We’re pleased to introduce an advanced section of your customer portal that allows you to switch the rate limiter mode applied to your service, or disable it entirely. Additionally, you can now enable or disable IPv6, which can be helpful when isolating potential connectivity issues.

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Apr 17, 2025

Important changes to how you switch your NBN service to Neptune

From Friday 18 April 2025 the regulator's new NBN Access Transfer Code (C647:2023) kicks in. After that date every customer who wants to move an existing NBN service to a new provider must give the gaining provider one extra piece of information: their AVC ID.

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