Reliable Internet
An Internet provider that's always on. Just like you.
>85%
free network capacity>99%
Neptune Service UptimeWhen your internet provider is built to keep you connected, you can stay set on what matters to you in the moment. Let's look at how Neptune is engineered for rock solid reliability.
Latency Metrics
Carrier grade IP transit gives you smoother, real-time experiences online
We peer with leading operators globally to keep your data moving along the fastest routes, using carrier grade IP transit within Australia and beyond. This means smoother, real-time experiences whenever you connect near a Neptune Point of Presence (POP).
Here are some typical latencies within Australia, measured from locations near Neptune's primary POP in Melbourne:
0.8ms
Melbourne10ms
Adelaide12ms
Sydney12ms
HobartSmooth connections start with squashing jitter
The difference between smooth and choppy Internet lies in minimising overall latency variance
Understanding jitter
Why your Internet provider's jitter metrics matter
Jitter is the variation in packet arrival time over a network. In layman's terms this means how much your "ping" varies in a period.
When your Internet provider has low jitter connections you'll notice:
- Better video and sound quality in online calls
No echoes, choppiness, or awkward delays in conversation flow. - Smooth, real-time gameplay
No delayed reactions or jerky movement. - Perfect live streams and streamed content
No delays in buffering, or interruptions during live content. - Consistently quick load times when browsing the web
Network Capacity
Continuous demand management gives you reliable speeds, any time.
Active IP transit and nbn® aggregation capacity management handles network demand to keep your speeds as advertised even during peak periods.
Aggregation link capacity
Our aggregation link with nbn® is how we move data between a Neptune POP and your connection address. High capacity aggregation with low utilisation keeps your connection fast and stable along the last mile.
IP transit capacity
IP transit is how we move your data between networks, completing the connection between a Neptune POP, and your destination on the Internet. A high-capacity, low utilisation IP transit backbone prevents bottlenecks, keeping data moving quickly to its destination.
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The Internet as you know it, but smarter and safer.