Reliable Internet
An Internet provider that's always on. Just like you.
>45%
free capacity at peak time>99%
Neptune Service UptimeWhen your internet provider is built to keep you connected, you can stay set on what matters to you in the moment. Let's look at how Neptune is engineered for rock solid reliability.
Latency Metrics
Carrier grade IP transit gives you smoother, real-time experiences online
We peer with leading carrier operators to keep your data moving along the fastest routes, using carrier grade IP transit within Australia and beyond.
Smooth connections start with squashing latency and jitter
The difference between smooth and choppy Internet lies in minimising overall latency variance
Understanding latency and jitter
Why your Internet provider's jitter metrics matter
Jitter is the variation in packet arrival time over a network. In layman's terms this means how much your "ping" varies in a period.
When your Internet provider has low jitter connections you'll notice:
- Better video and sound quality in online calls
No echoes, choppiness, or awkward delays in conversation flow. - Smooth, real-time gameplay
No delayed reactions or jerky movement. - Perfect live streams and streamed content
No delays in buffering, or interruptions during live content. - Consistently quick load times when browsing the web
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Network Capacity
Continuous demand management gives you reliable speeds, any time.
Active IP transit and nbn® aggregation capacity management handles network demand to keep your speeds as advertised even during peak periods.
Aggregation Utilisation
Neptune Internet uses NBN Aggregation to deliver your service. We don't have direct access to POIs; instead, we purchase aggregation at the state level, with multiple dedicated 10GbE links in Victoria, New South Wales, Queensland, Western Australia, and South Australia. The total utilisation is shown in the graph on the right.
IP Transit Utilisation
We partner with GSL to provide low‑latency international IP transit for our customers. Our network features uncongested 10GbE links with GSL in every state, ensuring consistently fast and reliable global connectivity. As demand grows, we have the capacity and plans to scale these links to maintain optimal performance.
Neptune Internet Local Peering Across EdgeIX
Neptune Internet is partnering with EdgeIX to enhance connectivity and reduce latency by leveraging local peering relationships. This partnership allows us to exchange traffic directly with other networks at the edge, improving performance, increasing reliability, and ensuring a faster, more responsive experience for our customers.
Neptune Internet Local Peering Across IX Australia
Neptune Internet AS151660 is well‑connected across major Internet Exchanges in every state. We partner with IX Australia and EdgeIX to ensure that local traffic is delivered with minimal latency, providing faster access to popular services, content, and applications on your NBN connection.
Aggregation link capacity
Our aggregation link with nbn® is how we move data between a Neptune POP and your connection address. High capacity aggregation with low utilisation keeps your connection fast and stable along the last mile.
Upstream capacity
Our upstream links connect each Neptune POP to the rest of the Internet. Your data leaves over IP transit, internet exchanges or direct peering with other networks, all on the same upstream links. High capacity with low utilisation prevents bottlenecks, keeping data moving quickly to its destination.
Reliable Internet is just a step away
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FAQ
Is Neptune good for gamers?
Absolutely, especially if you're in Victoria, New South Wales, Western Australia or Queensland! For users in other states, Neptune Internet still offers a solid gaming experience, though there may be a slight increase in latency. By leveraging low-latency upstream IP transit, Neptune ensures strong connectivity to key locations across the APAC region and the US, delivering a stable and responsive gaming experience.
Do you have a looking glass ?
Yes, we do. Please use this link to access our Looking Glass. It provides tools for testing connectivity, inspecting our BGP routes, and running MTR. You can test from both Melbourne and Sydney POPs, ensuring insights into latency, traceroutes, and route performance across our network.
What's the typical ping to Blizzard US servers?
Who are your upstream providers?
We peer with GSL Networks (AS137409) and NextHop (AS9507) for IP transit within Australia and globally.
How does Neptune connect to the nbn® network?
Neptune uses Superloop's nbn® Point of Interconnect aggregation service in Victoria, Queensland, Western Australia and New South Wales to complete your connection to the Internet from wherever you are in Australia.
Do you provide DNS servers?
We provide a set of private DNS servers via DHCP, which are required for some Neptune features (e.g. Atmosphere) to function. However, you are welcome to use any public DNS servers.
The latency of our DNS servers is published below. We cache the top 1,000 records for their respective TTL duration.
How do you handle monitoring and service health?
We automatically monitor all subscribers' connections and provide proactive notifications if we detect an issue. You can check the health status of your service in your subscription management portal, where you can also run health checks and perform initial diagnostics as part of our self-service options.