How to Choose an Internet Provider

When choosing an NBN ^® RSP (Retail Service Provider) in Australia, the options can feel overwhelming. From speed and reliability to price and customer service, there are many factors to consider. But not all RSPs are created equal, and finding the right one that matches your needs can significantly impact your online experience.

At Neptune Internet, we believe we offer the perfect balance of cutting-edge technology, reliability, and value for money. We are a Layer 2 RSP with our own datacenter and network, giving us complete control over the service we provide. Here’s what to look for when choosing an RSP and why Neptune Internet stands out from the competition.

Click and Connect – Effortless Setup

One of the most frustrating aspects of switching RSPs can be the setup process. Some providers require complex configurations, lengthy calls to tech support, and long waiting times.

Neptune Internet takes the hassle out of connecting with our Click and Connect feature. Our plug-and-play system means that once your service is activated, you simply connect your router, and you're ready to go. No complicated setup, no waiting—just fast, reliable internet. This ease of connection ensures that your internet is up and running in no time, whether you’re setting up a new service or moving home.

99.99% Reliability^ – Ideal for Working from Home

At Neptune Internet, we strive to provide 99.99% reliability, which means our service is only down for approximately 53 minutes per year. This level of reliability makes us an excellent choice for those who work from home or depend on a constant, stable connection for their business.

While NBN reliability is outside of our control, our customer support team will fight tooth and nail to get you back online and ensure your service is restored within specification should you experience issues with the NBN. We take pride in going above and beyond for our customers.

Low Latency Internet for Gamers

Gamers know that low latency is essential for competitive play. If you’re gaming online, milliseconds can mean the difference between winning and losing. Many RSPs offer fast download speeds but don’t optimise their networks for low latency, leaving gamers frustrated with laggy connections.

Neptune Internet provides a low latency connection that’s perfect for gamers. Our IPoE (IP over Ethernet) technology optimises network efficiency, allowing for fast and smooth gaming experiences. Whether you’re playing first-person shooters or MMOs, you’ll enjoy the responsiveness you need to stay competitive.

IPv6 Support – Ready for the Future

The internet is evolving, and with the rise of connected devices, IPv4 is running out of space. The solution? IPv6, the next generation of internet addressing.

While many RSPs still rely heavily on IPv4, Neptune Internet is fully equipped for the future, having fully adopted IPv6 in dual stack mode. We allocate each of our subscribers a delegated /48 IPv6 prefix, providing a robust, future-proof solution for all your devices. This ensures that Neptune Internet subscribers are not just prepared for today’s needs but also the demands of tomorrow’s connected world.

Value-Added Privacy Features

Privacy is becoming a top concern for many Australians. With so much of our personal information and activity flowing across the internet, you need an RSP that takes your privacy seriously.

At Neptune Internet, we go above and beyond to protect your data. We offer value-added privacy features like our Atmosphere DNS sinkhole technology, which allows subscribers to create custom domain allow and deny lists. This gives you more control over your internet experience, helping protect your home or business from unwanted content and security threats. Best of all, we store no domain search history beyond 24 hours for caching purposes—so your data stays private.

If you feel neglected by your current RSP, think no further and switch to Neptune Internet. You have nothing to lose and everything to gain with our reliable, fast, and future-proof service.